I was shopping around for dog boots, and after doing a lot of research, I settled on Epiks by Gooby Fashion. There are a lot of reasons I chose this brand, but I won’t go into that. Being a savvy shopper, I looked around until I found the best price, and I found it at PoochieHeaven. I ordered a set and waited for them to come in.
The shipment arrived to me quickly, but I was horribly disappointed when I opened the box to try them on my dog. The boots were damaged! The soles fabric was rubbed off in some areas, the zippers didn’t function correctly, and the soles were coming off. I was astounded and promptly contacted the customer service at PoochieHeaven. The woman I spoke with was equally appalled at the condition of the boots and explained that PoochieHeaven relies on the quality control of the supplier companies, which is a perfectly normal thing to do.
After she saw pictures of the damage, she immediately sent out another set. While I cannot say I am very impressed with the Epiks and Gooby Fashion, I was very pleased with how PoochieHeaven’s customer service treated me. She was nothing short of wonderful, and in a world that can be severaly lacking in good customer service, I just had to share.
PoochieHeaven’s website can be visited by clicking here.